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About Us

What We Do

The Rochester RHIO (Regional Health Information Organization) is a secure, electronic health information exchange (HIE) serving authorized medical providers and over 1.4 million patients in Monroe, Allegany, Chemung, Genesee, Livingston, Ontario, Orleans, Schuyler, Seneca, Steuben, Wayne, Wyoming and Yates counties in upstate New York. 

What is health information exchange? The service allows a medical care team to share records across institutions and practices, making patient information available wherever and whenever needed to provide the highest quality care. Multiple studies conducted by the Weill Cornell Medical College on the Rochester RHIO — published in peer-reviewed journals — conclude that patients benefit from reduced hospital admissions and readmissions, as well as fewer repeated radiology imaging tests. Through our work locally and with New York State, the RHIO is recognized for our progressive, innovative approach to supporting collaborative health care. 

General inquiries: Rochester RHIO, 200 Canal View Blvd. Suite 200, Rochester, NY 14623 | info@grrhio.org  | 1-877-865-7446 (RHIO) | fax: 1-585-410-6801.

Our Mission & Vision

The mission of the Rochester RHIO is to provide the greater Rochester medical service area with a system for a secure health information exchange that allows for timely access to clinical information and improved decision making. The primary goal is to share patient healthcare information in a secure environment to improve patient care and to reduce system inefficiencies.   

The Rochester RHIO is a critical link in the Statewide Health Information Network of New York (SHIN-NY), and seeks to collaborate with health information exchange efforts across New York State.

Customer Service Vision Statement:  RHIO staff is focused on providing our participants, stakeholders and patients with professional customer service that fully meets the needs of our customers.  

Policies & Regulations

The Rochester RHIO is a fully, accredited Qualified Entity of the Statewide Health Information Network of New York (SHIN-NY), which seeks to foster greater collaboration among health care providers across the state. A copy of the full NYS Health regulation is available here: SHIN-NY Regulaton. More: https://health.ny.gov/technology/regulations/shin-ny/index.htm

In addition, a complete copy of Rochester RHIO By-Laws are available to the public upon request. Contact Privacy Officer Amy Warner to receive a copy of Rochester RHIO By-Laws.

Privacy Officer Amy Warner, Esq.
200 Canal View Blvd. Suite 200
Rochester, NY 14623
privacy@grrhio.org
1-877-865-7446 (RHIO) 

Careers

The Rochester RHIO has a collaborative and fun work environment. Currently, we are seeking an Interface Analyst for our subsidiary HealthVantics, LLC. 

We are always on the lookout for creative people. Send your inquiry and résumé to hr@grrhio.org.

Leadership

Rochester RHIO is a nonprofit, community-run organization. It was developed by and for doctors, hospital systems, health insurers and privacy officers in 13 counties. CEO and President Jill Eisenstein was appointed in February 2016 after a nationwide search took place for a successor to Founding Executive Director Ted Kremer. Jill  joined the RHIO in 2006 as an associate director and manager of business operations with  multi-disciplinary oversight of financial, marketing, and human resource services. This included collaborating with hospitals, health plans, physician groups and employers across the 13-county region served by the organization, as well as being the liaison to the Health Information Technology Evaluation Collaborative. 

Community Committees

Community committees are made up of stakeholders from our healthcare community and RHIO team members. The following groups meet on a regular basis.

  • Management Committee
  • Finance Committee
  • Communications Committee
  • Secondary Use Committee

Board of Directors

Rochester RHIO is governed by a board of directors from the region (Rochester, Finger Lakes and Southern Tier areas) and functions with the help of many work groups to support the highest quality of service and patient care. Please contact us at 1-877-865-7446 to request a copy of the RHIO's by-laws and for more information about the RHIO's governance.

  • Larry Becker - Chair (Xerox/Retired)
  • Ann Marie Cook - Vice Chair (Lifespan of Greater Rochester)
  • Bryan Hetherington - Treasurer (Empire Justice Center)
  • Peter Robinson - Secretary (University of Rochester)
  • Matthew Taylor (Excellus BlueCross BlueShield)
  • Chris Bell (Monroe County Medical Society)
  • Carl Cameron, MD (MVP Healthcare)
  • Wade Norwood (Common Ground Health)
  • John Glynn (Rochester Regional Health)
  • Sr. Christine Wagner (St. Joseph's Neighborhood Center)
  • Jacob Flaitz (Paychex)
  • James W. Clark (Thermo Fisher Scientific)
  • Michael Mendoza, MD (Monroe County Public Health)
  • Debbie McIlveen (Jewish Senior Life)
  • Jill Eisenstein (President & CEO)

History

The Rochester RHIO was founded in 2006, and was created using a combination of state funds and matching grants from community organizations across the greater Rochester region. In 2006, the RHIO received $4.8 million in start-up funding from the HEAL-NY (Health Efficiency and Affordability Law for New Yorkers) grant. Also, the Rochester Business Alliance and local health care organizations contributed an additional $1.9 million towards start-up collectively. 

The RHIO has now been operating for a decade and has flourished into a sustainable, non-profit organization that helps improve the quality of healthcare delivery. Multiple studies conducted by the Weill Cornell Medical College on the Rochester RHIO — published in peer-reviewed journals — conclude that patients benefit from reduced hospital admissions and readmissions, as well as fewer repeated radiology imaging tests. Through our work locally and with the state, the RHIO is recognized for our progressive, innovative approach to collaborative health care.

Key Contacts

For security inquiries, please contact our Security Officer:

Ramesh Sridharan, CIO, CISO
200 Canal View Blvd. Suite 200
Rochester, NY 14623
security@grrhio.org
1-877-865-7446 (RHIO) 

For privacy inquiries, please contact our Privacy Officer:

Privacy Officer Amy Warner, Esq. 
200 Canal View Blvd. Suite 200
Rochester, NY 14623
privacy@grrhio.org
1-877-865-7446 (RHIO) 

For Media Inquiries, please contact our Communications Manager:

Judy Mendoza, Communications Manager
200 Canal View Blvd., Suite 200
Rochester, NY 14623
rhio_communications @grrhio.org
1-585-471-5974

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